Return & Refund Policy

This Return & Refund Policy applies to all products sold on Olirk.
By placing an order, you agree to the terms outlined below.

1. Return Window

We offer a 30-day return period, meaning you may request a return within 30 days of receiving your item.

2. Return Eligibility

To be eligible for a return, items must:

  • Be unworn and unused

  • Be free from stains, odors, or damage

  • Include original packaging (when applicable)

  • Include proof of purchase

Items that do not meet these conditions may be rejected and returned to the customer.

3. How to Start a Return

To request a return, contact us at:

Email: help@olirk.com

All returns require prior authorization.
Items sent without approval will not be accepted.

4. Return Address

Approved returns must be mailed to:

Olirk – Returns
9171 Wilshire Blvd Ste 500B76
Beverly Hills, CA 90210
United States

5. Return Shipping Costs

  • Defective, damaged, or incorrect items:
    A prepaid return label will be provided at no cost to the customer.

  • Non-defective returns (size, preference, or change of mind):
    The customer is responsible for return shipping costs.

We do not charge restocking fees.

6. Exchanges

Exchanges are accepted for the same item in a different size or color, subject to availability.

If a replacement item is unavailable, the return will be processed as a refund.

7. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can resolve the issue promptly.

8. Refunds

After we receive and inspect the returned item, you will be notified of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days

Your bank or card issuer may require additional processing time.

Original shipping charges (if any) are refundable only when the return is due to our error (defective, damaged, or incorrect item).

9. Non-Returnable Items

The following items cannot be returned:

  • Final Sale or Clearance items (if marked)

  • Gift cards

  • Items damaged due to misuse, improper care, or normal wear and tear

10. European Union 14-Day Cooling-Off Period

For orders delivered to the European Union, customers have the right to cancel or return the order within 14 days of delivery without providing a reason.

Items must still meet the return eligibility conditions listed above.

10. Customer Support

Store Name: Olirk
Email: help@Olirk.com
Phone: +1 (205) 377-8865
Address: 9171 Wilshire Blvd Ste 500B76, Beverly Hills, CA 90210, USA
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM